FAQs

Please browse through our FAQs. If you still have a question, you are most welcome to contact us by sending in the form at the end of this page.

WHEN WILL YOU SHIP MY ITEM(S)?

– All items are subject to a handling period before they are dispatched.
– 99% of orders leave the warehouse within 3-7 days of payment.
– We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

Pillow Covers should be received within 1-2 weeks of your
order date. This may be a little longer for international delivery. For
other specialty, sale price and giveaway items, please allow up to 3-4 weeks (10-15 business days) delivery time as they may be shipping from other countries.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.

WILL I BE PROVIDED WITH A TRACKING NUMBER?

Some promo items will have tracking numbers and others will not, depending
on where they are shipping from. If your item is shipped with a tracking
number, it will be provided to you on request when order is complete.

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, you may do so up until the
time that your order has shipped. Once your order has shipped, we no
longer have the ability to make changes or to cancel the order.

WHAT SIZE ARE PILLOW COVERS?

Standard Square Pillow Covers fit pillows size 17″ x 17″ and 18″ x 18″.

Standard Rectangular Pillow Covers fit pillows size 15″ x 20″.

Big Size Square Pillow Covers fit pillows size 24″ x 24″.

Because our Pillow Covers are Handmade and each one is unique, you may find up to 1 inch difference in size from sizes listed on our website. This does not affect the functionality of the cover and fillers that are slightly bigger or smaller can be used without issues. With time the filler will adapt to the size of the cover.

On request we can custom make the size of your choice, big or small. Please contact us and we will send you prices.

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